cerberus

Updated 28/05/2011 Starting with version 5.4, changes have been made which render previous of methods of sending email notifications inoperable. In fact if you upgrade from a previous version to 5.4, your notifications will break. Cerberus 5.4 brings a new functionality called Virtual Attendants. This is what you’ll need to use from now on. Click on Groups. Select a group …

Setting up email notifications in Cerberus Helpdesk Read More »

Cerberus Helpdesk out of the box isn’t able to accept mails that are redirected or resent to it. In order to make this happen, you’ll need to modify cerb5/api/app/Parser.php and add in a few lines of code. You’ll find this block of code at line 109 (in Cerb 5.4.1). Line numbers for previous version will vary but if you search …

Enabling mail redirection into Cerberus Helpdesk Read More »