cerberus

Updated 28/05/2011 Starting with version 5.4, changes have been made which render previous of methods of sending email notifications inoperable. In fact if you upgrade from a previous version to 5.4, your notifications will break. Cerberus 5.4 brings a new functionality called Virtual Attendants. This is what you’ll need to use from now on. Click on Groups. Select a group you’ve created. Click on the Virtual Attendant tab. Create a new behavior of the type “New message on a group conversation”. Add an Action, and call it something like Relay. Add the action “Relay to external email”. Tick the email addresses you …

Setting up email notifications in Cerberus Helpdesk Read More »

Cerberus Helpdesk out of the box isn’t able to accept mails that are redirected or resent to it. In order to make this happen, you’ll need to modify cerb5/api/app/Parser.php and add in a few lines of code. You’ll find this block of code at line 109 (in Cerb 5.4.1). Line numbers for previous version will vary but if you search for “ReturnPath” it should take you there. @$sReturnPath = $this->_headers[‘return-path’]; @$sReplyTo = $this->_headers[‘reply-to’]; @$sFrom = $this->_headers[‘from’]; @$sResentTo = $this->_headers[‘resent-to’]; $from = array(); if(!empty($sReplyTo)) { $from = CerberusParser::parseRfcAddress($sReplyTo); } elseif(!empty($sFrom)) { $from = CerberusParser::parseRfcAddress($sFrom); } elseif(!empty($sReturnPath)) { $from = CerberusParser::parseRfcAddress($sReturnPath); } elseif(!empty($sResentTo)) …

Enabling mail redirection into Cerberus Helpdesk Read More »